Shipping policy

WHERE WE DELIVER

Arrow & Finch delivers to eligible residential and business addresses throughout the United States, including Alaska, Hawaii, U.S. territories and PO boxes.

SHIPPING CHARGES

Standard shipping is free on every eligible U.S. order. There is no minimum order value.

ORDER PROCESSING AND DELIVERY ESTIMATES

Orders normally require 1–2 business days to process before shipment. Our order cut-off time is 4:30 PM Eastern Time (ET), Monday–Friday. Orders placed after this time, on weekends or on applicable public holidays begin processing on the next business day. Standard delivery normally takes 4–8 business days after shipment. Please allow approximately 5–10 business days in total from order placement to delivery.

Business days are Monday–Friday, excluding applicable public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery times are estimates. Weather, carrier disruptions and unusually busy periods may cause delays. If a significant delay affecting your order becomes known to us, we will contact you using the details provided with your order.

TAXES AND CHARGES

Prices are displayed in U.S. dollars (USD). Any applicable sales tax is calculated and shown at checkout before you place your order. The checkout total is the total amount payable for the order. No additional customs duties, import charges or carrier handling fees will be collected from you upon delivery.

TRACKING

When your order ships, we will email you a tracking number or tracking link. Tracking can take up to 48 hours after shipment to begin showing carrier updates. You can also use our Track Your Order page.

INCORRECT DELIVERY INFORMATION

Please check your shipping address carefully before placing an order. If you notice an error, contact support@arrow-finch.com as soon as possible. We cannot guarantee an address change after processing begins.

If a package is returned because the address supplied was incomplete or incorrect, or delivery was repeatedly unsuccessful, we will contact you about the available options. Any redelivery charge will be disclosed and agreed before the package is sent again.

LATE OR MISSING ORDERS

If tracking has not updated for several days or your order has not arrived within the expected delivery window, contact us with your order number. We will investigate with the carrier. If a shipment is confirmed lost, we will offer a replacement where available or a refund.

DAMAGED OR INCORRECT ITEMS

Please contact support@arrow-finch.com promptly and include photographs of the item and packaging where reasonably possible. Items must be returned for a refund or exchange, subject to rights that cannot lawfully be excluded. When damage or an error on our side is confirmed, we reimburse reasonable return postage. We do not provide prepaid return labels.

See our Return and Refund Policy for the return address and complete instructions.

Last updated: September 22, 2026