Payment Policy

CURRENCY AND DISPLAYED PRICES

Prices presented to customers shopping in the United States are generally displayed in U.S. dollars (USD), unless another currency is clearly indicated.

The product price, applicable sales tax, shipping charge and total amount payable are displayed during checkout before you submit your order.

ACCEPTED PAYMENT METHODS

Arrow & Finch currently accepts the following payment methods where available at checkout:

Visa;
Mastercard;
American Express;
Discover;
Diners Club;
JCB;
UnionPay;
Apple Pay;
Google Pay; and
Shop Pay.

The payment methods available for a particular transaction are those displayed at checkout. Availability of digital wallets may depend on your device, browser, region or payment-provider settings.

PAYMENT AUTHORIZATION

When you place an order, your selected payment method will be submitted for authorization and payment processing.

Unless otherwise indicated during checkout, payment is authorized and collected in connection with submission and processing of your order.

An automated order confirmation acknowledges receipt of your order. If we cannot accept or fulfill an order after payment has been authorized or collected, we will cancel or reverse the applicable transaction and notify you.

Your bank or payment provider may require additional time to remove a pending authorization or display a refund.

SECURE PAYMENT PROCESSING

The Arrow & Finch online store is hosted by Shopify and checkout is provided using encrypted HTTPS connections.

Card and digital-wallet transactions are processed by Shopify and its payment partners. Arrow & Finch does not receive or store your complete payment-card number or card security code.

Although we and our service providers maintain safeguards designed to protect payment information, no internet-based system can guarantee absolute security.

BILLING INFORMATION AND PAYMENT VERIFICATION

You are responsible for providing accurate billing and contact information and for ensuring that you are authorized to use the selected payment method.

Arrow & Finch and its payment providers may perform reasonable payment-verification, security and fraud-prevention checks.

An order may be delayed, refused or canceled if payment cannot be authorized, information cannot reasonably be verified, or fraudulent or unauthorized activity is reasonably suspected.

REFUNDS

Approved refunds are normally returned to the original payment method used for the purchase.

For eligibility requirements, return procedures and refund timing, please review our Return and Refund Policy.

CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a problem with an order or payment, please contact us first at support@arrow-finch.com so that we can investigate and attempt to resolve the matter promptly.

Nothing in this policy removes any right you may have to contact your bank, card issuer or payment provider.