FAQ

Orders are normally processed within 1–2 business days.

Our order cut-off time is 4:30 PM Eastern Time (ET), Monday–Friday. Orders placed after this time, on weekends or on applicable public holidays begin processing on the next business day.

Once your order has been shipped, standard delivery within the United States generally takes approximately 4–8 business days.

Please allow approximately 5–10 business days in total from the date your order is placed.

Delivery estimates may occasionally be affected by carrier delays, weather conditions, holidays or periods of unusually high demand.

For full details, please see our Shipping Policy.

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information.

You can use the tracking link in that email to follow your shipment as it makes its way to you.

Please note that tracking information can sometimes take up to 48 hours after shipment to begin showing updates.

Arrow & Finch delivers to eligible addresses throughout the United States, including Alaska, Hawaii, U.S. territories and PO boxes.

Standard shipping is free on every eligible U.S. order, with no minimum order value.

If you notice an error in your delivery address, please contact us as quickly as possible at support@arrow-finch.com.

We will do our best to make the change before your order enters processing. Once an order has been processed or shipped, we may no longer be able to update the delivery address.

If you would like to cancel an order, please contact us as soon as possible.

Orders can generally only be canceled before they have entered processing or shipment.

If your order has already been processed or shipped, you can still request an eligible return after delivery in accordance with our Return and Refund Policy.

We hope you love your Arrow & Finch order, but if something is not quite right, you may request a return for eligible items within 30 days of delivery.

Before sending anything back, please contact our customer service team at support@arrow-finch.com with your order number and the item or items you would like to return.

Our team will provide return instructions and a return reference. Approved returns are sent to our Canadian return address:
Arrow & Finch Returns — Yorks United Inc.
8 Bernick Road
North York, Toronto, ON M2H 1E4
Canada

Please contact us before shipping. Send approved returns and exchanges within 10 calendar days after approval. Customers arrange return postage; we do not provide prepaid return labels. Use a tracked service and retain your postage receipt.

For complete eligibility requirements, please see our Return and Refund Policy.

Yes. You may request a return for eligible purchases within 30 days of delivery.

Returned items must meet the conditions stated in our Return and Refund Policy, including being unworn, unused and returned with their original tags where applicable.

For change-of-mind returns, customers are responsible for the return shipping cost. We do not charge a restocking fee for eligible returns.

Yes. You may request an exchange for eligible items within 30 days of delivery, subject to product availability. Items must be returned before the exchange is processed. Standard shipping for the replacement is free, and we do not charge an exchange fee.

Contact us at support@arrow-finch.com before returning your item and let us know which size, color or replacement item you would like.

If your requested replacement is no longer available, we can discuss an alternative or process an eligible refund.

Approved refunds are issued to your original payment method within 20 calendar days of receiving your returned item. This period includes inspection and refund processing. Where applicable law requires an earlier refund, we will follow that deadline.

Your bank, credit-card issuer or payment provider may require additional time before the refund appears in your account.

Please inspect your order after delivery.

If you receive an item that is damaged, defective or different from what you ordered, contact us promptly at support@arrow-finch.com.

Please include your order number and, where possible, clear photographs of the item and packaging so our team can investigate the issue quickly.

Items must be returned for a refund or exchange, except where applicable law requires otherwise. You arrange and initially pay for return postage. When damage or an error on our side is confirmed, we reimburse reasonable return postage. Keep your postage receipt. We do not provide prepaid return labels.

We currently accept the following payment methods where available at checkout:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay

The payment options available for your particular order will be displayed during checkout.

For more information, please see our Payment Policy.

Yes. Arrow & Finch uses Shopify's secure checkout infrastructure and encrypted HTTPS connections to help protect your information during checkout.

Payment-card and digital-wallet transactions are processed through Shopify and its payment partners. Arrow & Finch does not receive or store your complete payment-card number or card security code.

Prices presented to customers shopping in the United States are generally displayed in U.S. dollars (USD), unless another currency is clearly indicated.

Your final product total, applicable sales tax, shipping charges and total amount payable will be shown during checkout before you place your order.

Applicable sales tax may be calculated and collected during checkout depending on your delivery location and applicable tax requirements.

The complete amount payable will always be displayed before you submit your order.

We recommend reviewing the sizing information provided on the relevant product page before placing your order.

Because fit can vary between styles, please use the measurements and fit guidance shown for the individual product rather than relying only on your usual size.

If you need additional assistance before ordering, our customer service team will be happy to help.

Some popular Arrow & Finch styles and sizes may be restocked, although availability cannot always be guaranteed.

We recommend checking the product page regularly and signing up for any available restock notifications.

Order confirmation emails are normally sent shortly after your purchase has been successfully submitted.

If you cannot find yours, please check your spam, junk or promotions folders first.

If it is still missing, contact us at support@arrow-finch.com and provide the name and email address used when placing your order.

Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time (ET).

Email: support@arrow-finch.com
Phone: +1 437-529-1769

We aim to respond within one business day.

For order-related questions, please include your order number so that we can assist you as efficiently as possible.