Privacy policy

1. WHO WE ARE

This Privacy Policy describes how Yorks United Inc., operating as Arrow & Finch ("Arrow & Finch", "we", "us" or "our"), collects, uses, discloses and otherwise processes personal information when you visit, use or make a purchase from www.arrow-finch.com (the "Site"), communicate with us, or otherwise interact with our services.

Arrow & Finch is operated by:

Yorks United Inc., operating as Arrow & Finch
Business Number (BN): 808836001
8 Bernick Road
North York, Toronto, ON M2H 1E4
Canada

Questions concerning this Privacy Policy or requests relating to your personal information can be sent to support@arrow-finch.com.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected when you:

  • Visit or browse www.arrow-finch.com;
  • Create or use a customer account;
  • Place an order;
  • Make or receive a payment or refund;
  • Request a return or exchange;
  • Contact our customer service team;
  • Subscribe to marketing communications;
  • Submit a review or other content;
  • Interact with our advertising or social-media content; or
  • Otherwise use our products or services.

3. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Arrow & Finch and may include:

Identity and contact information

  • Name;
  • Email address;
  • Telephone number;
  • Billing address; and
  • Shipping or delivery address.

Order and transaction information

  • Products purchased;
  • Order numbers;
  • Order value;
  • Shipping information;
  • Returns and exchanges;
  • Refund information; and
  • Payment and transaction status.

Payment information

Payments are processed through Shopify and applicable payment providers. We may receive limited payment-related information such as payment method, transaction status, card type and the last digits of a payment card.

Arrow & Finch does not receive or store your complete payment-card number or card security code when those details are processed directly by our payment providers.

Account and preference information

  • Customer account information;
  • Saved preferences;
  • Shopping history;
  • Marketing preferences; and
  • Products viewed, saved or added to your cart.

Customer service information

When you contact us, we may collect your communications with Arrow & Finch, including the nature of your request, order information and any photographs or documentation you choose to provide.

Device and website information

When you use the Site, certain information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Cookie and advertising identifiers;
  • Pages viewed;
  • Products viewed;
  • Website interactions;
  • Referring website or advertisement; and
  • Approximate location derived from technical information such as IP address.

Reviews and customer content

If you submit a product review, rating, photograph or other content, we may process information such as your display name, rating, written review, photographs and information used to verify that the review relates to a genuine purchase.

Shipping and tracking information

We may receive information from shipping and tracking providers, including carrier events, tracking numbers, delivery status, delivery attempts and proof of delivery where available.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or provide information through the Site;
  • Automatically through cookies and similar technologies when you use the Site;
  • From Shopify and our payment providers;
  • From delivery carriers and tracking providers;
  • From customer-service, review and technology providers;
  • From advertising and analytics providers; and
  • From other service providers that help us operate Arrow & Finch.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and manage orders;
  • Process and verify payments;
  • Arrange shipping and delivery;
  • Provide order and tracking updates;
  • Process returns, exchanges and refunds;
  • Provide customer service;
  • Maintain customer accounts;
  • Communicate with you about purchases or inquiries;
  • Prevent fraudulent, unauthorized or illegal transactions;
  • Protect our customers, Site and systems;
  • Improve our products, services and website experience;
  • Understand how visitors interact with the Site;
  • Measure the effectiveness of marketing and advertising;
  • Provide marketing communications where permitted;
  • Provide or measure personalized advertising where permitted;
  • Request, verify, publish and moderate genuine customer reviews;
  • Maintain accounting, tax and business records;
  • Comply with applicable laws and lawful requests; and
  • Establish, exercise or defend legal rights.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate Arrow & Finch and provide our services.

These recipients may include:

  • Shopify, which hosts our online store and provides ecommerce, checkout and related services;
  • Payment processors, card networks and digital-wallet providers;
  • Fraud-prevention and payment-verification providers;
  • Shipping carriers and parcel-tracking providers;
  • Service providers involved in processing and fulfilling customer orders;
  • Customer-service and communications providers;
  • Email and marketing platforms;
  • Product-review providers;
  • Website analytics providers;
  • Advertising and marketing providers;
  • Security, hosting and information-technology providers;
  • Accountants, lawyers, insurers and other professional advisers;
  • Government agencies, regulators, courts or law-enforcement authorities where legally required; and
  • A purchaser, investor, successor or other appropriate party in connection with a merger, acquisition, restructuring, financing or sale of all or part of our business.

We seek to disclose only the information reasonably necessary for the relevant purpose.

We do not sell personal information for money.

However, certain disclosures involving advertising, analytics or marketing technologies may be considered a "sale", "sharing", "targeted advertising" or similar activity under certain U.S. state privacy laws even where no money is exchanged. Where applicable, customers may have the right to opt out of those activities as described below.

7. SHOPIFY

Our online store is hosted by Shopify.

Shopify processes personal information to provide services including website hosting, ecommerce functionality, checkout, payments, security, fraud prevention and other services used to operate the Arrow & Finch store.

Shopify may process information in countries other than the country in which you live.

You can learn more about Shopify's privacy practices by reviewing the Shopify Consumer Privacy Policy.

8. PAYMENT PROCESSING

Arrow & Finch accepts payment methods displayed during checkout, which may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Discover;
  • Diners Club;
  • Apple Pay;
  • Google Pay; and
  • Shop Pay.

Payment information is processed by Shopify and applicable payment providers and financial institutions.

For additional information, please review our Payment Policy.

9. COOKIES AND SIMILAR TECHNOLOGIES

Arrow & Finch and our service providers may use cookies, pixels, tags and similar technologies to operate the Site and understand how visitors interact with it.

Some technologies are necessary for functions such as:

  • Shopping-cart functionality;
  • Checkout;
  • Customer accounts;
  • Security and fraud prevention;
  • Remembering preferences; and
  • Core website functionality.

Subject to your preferences and applicable law, we may also use technologies to:

  • Measure Site traffic and performance;
  • Understand how customers navigate the Site;
  • Measure purchases and advertising conversions;
  • Build advertising audiences;
  • Measure the effectiveness of advertising; and
  • Provide advertising that may be more relevant to you.

Depending on our current advertising and analytics configuration, these technologies may involve providers such as Shopify, Google and Meta.

Information processed through these technologies may include IP address, browser and device information, cookie or advertising identifiers, pages viewed, products viewed, items added to a cart, checkout activity and purchase events.

We do not intentionally provide full payment-card information to analytics or advertising providers.

Where required by applicable law, visitors may be provided with controls to accept, reject or manage certain non-essential cookies or similar technologies.

You can also use your browser settings to block or remove cookies. Disabling certain cookies may affect the operation of some parts of the Site.

10. ANALYTICS AND ADVERTISING

We may use analytics and advertising services to understand Site performance, measure advertising effectiveness and promote Arrow & Finch.

Depending on the technologies currently enabled on our Site, these services may include tools provided by companies such as Google and Meta.

These companies may process information according to their own privacy policies.

Where required by law, we provide appropriate choices relating to non-essential advertising or analytics technologies.

11. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from Arrow & Finch, we may use your contact information and information about your interactions with our store to provide those communications.

You can unsubscribe from promotional email at any time by using the unsubscribe link included in the message.

You may also contact us at support@arrow-finch.com to request a change to your marketing preferences.

Opting out of marketing does not prevent us from sending transactional or service-related communications concerning your orders, account, returns, refunds or other customer-service matters.

We may retain a limited suppression record so that we can continue honoring your request not to receive marketing communications.

12. U.S. STATE PRIVACY RIGHTS

Depending on the state in which you live and whether the applicable privacy law applies to Arrow & Finch, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request confirmation of whether we process your personal information;
  • Request access to personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of certain personal information;
  • Request a portable copy of certain personal information;
  • Opt out of certain targeted advertising;
  • Opt out of the sale or sharing of personal information where those terms are defined by applicable law;
  • Limit certain uses of sensitive personal information where applicable;
  • Withdraw consent where processing is based on consent; and
  • Appeal certain decisions concerning a privacy request where applicable law provides that right.

These rights are subject to applicable legal requirements, exceptions and verification procedures.

We will not unlawfully discriminate against you for exercising a privacy right.

To submit a privacy request, contact us at support@arrow-finch.com.

We may request information reasonably necessary to verify your identity before completing a request.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require verification of the agent's authority and, where appropriate, confirmation directly from you.

13. CALIFORNIA PRIVACY INFORMATION

If you are a California resident and applicable California privacy law applies to our processing of your information, you may have rights relating to the collection, use, disclosure, correction and deletion of personal information.

The categories of personal information that we may collect include:

  • Identifiers, such as name, email address, telephone number, IP address and account identifiers;
  • Customer-record information, such as billing and shipping addresses;
  • Commercial information, including purchases, returns and product interests;
  • Internet or electronic activity information, including browsing and Site interactions;
  • Approximate geolocation information derived from an IP address;
  • Audio, electronic or visual information that you voluntarily provide to us, such as photographs sent to customer service or submitted with a review;
  • Inferences relating to shopping preferences or interests; and
  • Other information you choose to provide to us.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

We do not sell personal information for monetary payment.

However, use of certain advertising technologies may constitute "sharing" or "sale" under California law. Where applicable, California residents may request to opt out through the privacy controls made available on the Site or by contacting us.

14. CANADIAN PRIVACY RIGHTS

Because Arrow & Finch is operated by Yorks United Inc. in Canada, Canadian privacy laws may also apply to certain processing activities.

Subject to applicable law, individuals may request access to personal information held about them, request correction of inaccurate information and withdraw consent where processing is based on consent.

Questions or requests relating to Canadian privacy rights may be submitted to support@arrow-finch.com.

15. INTERNATIONAL PROCESSING AND TRANSFERS

Yorks United Inc. is based in Canada and Arrow & Finch serves customers in the United States.

Shopify and other service providers used by Arrow & Finch may process personal information in Canada, the United States and other countries.

As a result, your information may be stored or processed outside the state, province or country in which you live.

Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or regulatory bodies where permitted by applicable law.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

16. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, tax, accounting, fraud-prevention and legal requirements.

The appropriate retention period depends on the type of information and the reason it was collected.

For example:

  • Order and transaction information may be retained for the period reasonably required for accounting, tax, fraud-prevention, chargeback and legal purposes;
  • Customer-service communications may be retained as long as reasonably necessary to resolve an inquiry and maintain appropriate records;
  • Marketing information may be retained until you unsubscribe or it is no longer needed; and
  • A minimal suppression record may be retained after an unsubscribe request so that we can continue to honor that preference.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements, secure backups and legal holds.

17. SECURITY

We use reasonable administrative, organizational and technical safeguards designed to protect personal information from unauthorized access, use, alteration or disclosure.

However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.

Please do not send passwords, complete payment-card numbers or card security codes to Arrow & Finch by email.

18. CHILDREN

The Arrow & Finch Site and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 in circumstances where parental authorization would be required.

If you believe that a child has provided personal information to us improperly, please contact support@arrow-finch.com so that we can review the matter.

19. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, applications or services operated by third parties.

Arrow & Finch does not control the independent privacy or security practices of those third parties.

If you follow a link to another website or service, we encourage you to review its privacy policy before providing personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, service providers or legal requirements.

When we make changes, we will update the "Last updated" date shown in this policy.

Where required by applicable law, we may provide additional notice of material changes.

21. RELATED ARROW & FINCH POLICIES

You may also wish to review:

Last updated: September 22, 2026

22. CONTACT INFORMATION

If you have a question about this Privacy Policy, how Arrow & Finch handles personal information, or would like to exercise an applicable privacy right, please contact us:

Store name: Arrow & Finch
Company name: Yorks United Inc., operating as Arrow & Finch
Business Number (BN): 808836001

Business Address:
8 Bernick Road
North York, Toronto, ON M2H 1E4
Canada

Email: support@arrow-finch.com
Phone: +1 437-529-1769
Website: www.arrow-finch.com

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We aim to respond within one business day.

You can also contact us through our Contact Us page.