Refund policy

OUR 30-DAY RETURN AND EXCHANGE POLICY

You may request a return or exchange within 30 days of delivery. For a change-of-mind return or exchange, items must be unworn other than for reasonable try-on, unwashed, unused and with original tags attached. Please include the original packaging where reasonably possible and retain your order confirmation or other proof of purchase.

HOW TO REQUEST A RETURN OR EXCHANGE

Before shipping an item back, email support@arrow-finch.com with your order number, the item or items, the reason for the request and, for an exchange, the replacement size, color or item you would like. Include photographs where reasonably possible if an item is damaged, defective or incorrect.

We will provide return instructions and a return reference. Send your item within 10 calendar days after return approval using a tracked shipping service and include your order number or return reference.

RETURN ADDRESS

Arrow & Finch Returns — Yorks United Inc.
8 Bernick Road
North York, Toronto, ON M2H 1E4
Canada

All returns are sent to Canada at the address above. Please contact us before shipping so your return can be identified and processed correctly. Keep your tracking information and proof of postage until the return is completed.

RETURN SHIPPING COSTS AND LABELS

Change-of-mind returns and exchanges: You arrange and pay for return shipping to our Canadian return address. The cost depends on the carrier, package size, weight and service selected. We do not charge a return, exchange or restocking fee.

Damaged, defective, incorrect or materially misdescribed items: Contact us before returning the item. You arrange the return shipment and pay the postage initially. When the issue is confirmed, we reimburse reasonable return postage as well as providing the applicable refund or exchange. Please retain and send us your postage receipt.

We do not provide prepaid return labels. Items must be returned before a refund or exchange is processed, except where applicable law requires otherwise. A photograph alone does not replace the return requirement.

EXCHANGES

We accept exchange requests within 30 days of delivery, subject to eligibility and stock availability. Tell us the replacement size, color or item you would like before returning the original item. We cannot guarantee replacement stock until the return is received and processed.

Approved replacement items are sent by standard shipping at no additional shipping charge. If the requested replacement is unavailable, we will contact you to offer an alternative or an eligible refund to your original payment method.

INSPECTION AND REFUND TIMING

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved. Approved refunds are issued to the original payment method within 20 calendar days of receiving the returned item. This period includes inspection and refund processing.

After we issue your refund, your bank or payment provider may need additional time to display it in your account. Please contact support@arrow-finch.com if it has not appeared within 10 business days of our refund confirmation.

Any original premium shipping upgrade is normally nonrefundable for a change-of-mind return, unless otherwise stated or required by applicable law. Standard outbound shipping is free.

ORDER CANCELLATIONS

If you need to cancel an order, email support@arrow-finch.com as soon as possible. We will try to cancel it before processing begins. Once an order has been processed or shipped, cancellation may no longer be possible and the normal return procedure applies after delivery.

ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS

Personalized or custom-made items, gift cards, items clearly marked Final Sale before purchase, and sealed goods unsuitable for return for health or hygiene reasons once unsealed may be excluded where disclosed before purchase. These exclusions do not remove rights relating to damaged, defective, incorrect or materially misdescribed items.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded under applicable law.

For delivery information, see our Shipping Policy.

Last updated: September 22, 2026