Fall Winter 2026
FW 26
30-day returns
Request a return for eligible items within 30 days of delivery. See our Return and Refund Policy for details.
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Frequently asked questions
How do I choose the right size?
The fit is true to size, so you can order your usual size. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
Because measurements can vary between styles, every product has its own individual size chart on the product page. We recommend checking this chart before ordering.
How do I track my order?
When your order ships, we will email you a tracking link. Please allow up to 48 hours for tracking to update. You can also use our Track Your Order page.
How do I return my items?
Request a return or exchange within 30 days of delivery by emailing support@arrow-finch.com with your order number. Contact us before sending items to our Canadian return address. You arrange return postage; we do not provide prepaid labels. For change-of-mind returns, you pay the postage. For confirmed damaged or incorrect items, we reimburse reasonable return postage. See our Return and Refund Policy.
Is there a satisfaction guarantee?
We offer returns and exchanges requested within 30 days of delivery. Eligible items must meet the conditions in our Return and Refund Policy. Items must be returned before a refund or exchange is processed, except where applicable law requires otherwise. We inspect returns within 3 business days of receipt and normally issue approved refunds to the original payment method within 5 business days after inspection.
How do I get in touch with you?
Need a hand? We’re happy to help. Email support@arrow-finch.com.
Is my payment secure?
Shop with confidence. Your payment is processed through our protected checkout using industry-standard SSL encryption. We never receive or store your complete card details. You can learn more in our Payment Policy.
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Free US shipping
Free standard shipping on every eligible U.S. order. No minimum.
30-day returns
Request a return or exchange within 30 days of delivery
Customer service
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)